Terms of Service

1. Who we are

PraxShare, LLC, a Delaware limited liability company (“PraxShare,” “we,” “us,” or “our”), operates a marketplace that connects healthcare practitioners who need office space with hosts who have space available. We provide the tools for listing, booking, payment, and messaging. We are not a party to the booking between a host and a practitioner, and we do not own, operate, or manage any listed space.

2. Eligibility and accounts

• You must be at least 18 years old to use the Platform.
• You must give us accurate information when you sign up and keep it current.
• You are responsible for your account and for everything done through it. Keep your password private and tell us right away if you think someone else has access.
• You may not create an account for someone else or share your account.

3. Practitioners and hosts

You can use PraxShare in one or both of these roles.

• Practitioners are healthcare providers who search for and book spaces.
• Hosts are clinics, practices, or other owners and operators who list spaces they are entitled to offer.

A person who holds both roles must follow the rules for each role when acting in it.

4. Verification

We verify users before they can use certain features. Practitioners are verified through a license lookup and a review of the license document they upload. Hosts are verified through an identity review. We may ask for more information at any time.

Verification is a screening step, not a guarantee. We do not promise that any user is qualified, licensed in good standing at all times, or suitable for your needs. You are responsible for deciding whether to host or work with someone, and for confirming that your own licenses, insurance, and permissions cover how you use a space.

5. Listings and host obligations

If you are a host, you agree that:

• You have the right to offer the space, including any permission needed from the owner of the building or anyone else with rights in it. Those arrangements stay between you and them.
• Your listing is accurate and complete, including photos, amenities, rules, availability, and the daily rate.
• The space is safe, clean, and in the condition your listing describes, and it meets the laws, codes, and insurance requirements that apply to it.
• You will honor confirmed bookings and keep your calendar up to date by blocking days the space is not available.
• You will not discriminate against practitioners in violation of the law.

Publishing a listing makes it bookable right away. Bookings on PraxShare are confirmed instantly and do not need host approval, so only publish days you can honor.

6. Bookings and day licenses

A booking gives a practitioner a limited, non-exclusive permission (a “day license”) to use a specific space on specific dates and hours. It is not a lease or sublease, and it does not give the practitioner any ownership or other rights in the space or the building. The host keeps possession and control of the space.

• Bookings are confirmed instantly when payment succeeds. There is no request-and-approve step.
• The exact address of a space is shared with the practitioner only after the booking is confirmed.
• Practitioners must use the space only for the practice described in their profile, follow the listing rules and house rules, leave the space as they found it, and leave at the end of the booked time.
• Practitioners are responsible for their own clients, records, malpractice or professional liability insurance, and compliance with the laws and licensing rules for their profession.
• Hosts are not responsible for a practitioner’s clinical services, and PraxShare is not either.

7. Fees and payments

• At booking, the practitioner pays the host’s daily rate plus an 8% service fee, in a single charge.
• From each booking, the host’s payout is the daily rate minus a 12% host fee.
• All payments are processed by Stripe. By booking or getting paid, you also agree to Stripe’s terms that apply to you.
• Prices are shown in U.S. dollars. Any cleaning or equipment fees a host adds to a listing are shown before you pay.
• We do not currently collect sales tax on bookings. You are responsible for any taxes that apply to you, including taxes on host earnings.

We may change our fees going forward. A change will not affect bookings that are already confirmed.

8. Cancellations and refunds

• Practitioner cancels 14 or more days before the booking starts: you get a refund of what you paid minus a 5% cancellation fee. The fee is calculated on the booking subtotal (the daily rate plus any cleaning or equipment fees), and the service fee is refunded.
• Practitioner cancels less than 14 days before the booking starts: no refund.
• Host cancels: the practitioner receives a full refund, including the service fee.

Hosts who cancel often may be reviewed, and we may limit, suspend, or remove their listings or accounts. Refunds go back to the original payment method, and your bank may take several business days to show them.

If something goes seriously wrong with a booking, such as a space that does not match its listing or is unavailable on arrival, contact us at support@praxshare.com as soon as you can. We will look at the facts and may issue a refund in our discretion.

9. Host payouts

Hosts are paid through Stripe Connect Express. We send the host’s payout after the booking day has passed.

• To receive money, a host must connect a Stripe account and complete Stripe’s onboarding.
• A host can be booked before connecting a Stripe account. Until the host connects, we hold the payout and it stays pending. It is released once the account is active.
• If a host never connects an account, we may remind the host and, after a reasonable period, deal with the held funds as the law and Stripe’s rules require, which may include refunding the practitioner.
• Payouts may be delayed, reduced, or withheld when a booking is cancelled or refunded, when there is a dispute or a suspected policy violation, or when Stripe or the law requires it.

10. Messaging and conduct

The Platform includes in-platform messaging so hosts and practitioners can sort out the logistics of a booking, such as arrival, access, parking, and house rules.

• Use messaging for booking logistics only.
• Do not share personal contact details (phone numbers, personal email, social media handles) or move a conversation off the Platform before a booking is confirmed.
• Do not use the Platform to arrange, pay for, or complete a booking outside PraxShare, or to avoid fees. This includes asking someone to pay you directly or taking repeat business off the Platform.
• Be respectful. No harassment, threats, hate speech, or sexually explicit content.
• Never send client or patient health information through messaging. PraxShare is not a platform for protected health information.

We may review messages that are reported to us or that we flag for safety or policy reasons.

11. Your content

You keep ownership of what you post, such as listing text, photos, profile details, and messages. You give PraxShare a worldwide, non-exclusive, royalty-free license to host, display, and use that content to run, improve, and promote the Platform. You promise that you have the right to post it and that it does not break the law or anyone else’s rights. We may remove content that breaks these Terms.

PraxShare’s name, logo, software, and design belong to us or our licensors. You may not copy or reuse them without our written permission.

12. Prohibited uses

You agree not to:

• give false information, impersonate anyone, or submit credentials or documents that are not yours or have been altered;
• use the Platform for anything unlawful or outside the practice you are licensed to carry out;
• list a space you have no right to offer, or list the same time on another platform without keeping your calendar current;
• avoid fees or take transactions off the Platform;
• post fake reviews or manipulate ratings;
• scrape, crawl, or collect data from the Platform with automated tools;
• try to break, probe, or gain unauthorized access to the Platform, or send malware; or
• interfere with other users, their spaces, or their property.

13. Disclaimers

14. Limitation of liability

You agree to defend and reimburse PraxShare for claims, losses, and costs that arise from your content, your use of a space, your services to your clients, or your breach of these Terms. Some places do not allow certain limits, so parts of this section may not apply to you.

15. Termination

You can close your account at any time by contacting us, once any confirmed upcoming bookings are completed or cancelled under Section 8. We may suspend or end your access if you break these Terms, put others at risk, cannot be verified, or if the law requires it. If we end your account, we may cancel your upcoming bookings and refund affected practitioners. Sections that by their nature should continue (payments, liability, and governing law, for example) survive termination.

16. Changes to these Terms

We may update these Terms from time to time. When we make a meaningful change, we will update the “Last Updated” date and may notify you by email or on the Platform. If you keep using the Platform after a change takes effect, you accept the updated Terms. Changes do not affect bookings already confirmed.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules.